Refund Policy

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Refund Policy for MyTMAS

Effective Date: 01 February, 2025

At MyTMAS, we strive to provide exceptional telemedical services to our users. However, we understand that there may be situations where a refund is necessary. This Refund Policy outlines the conditions and procedures for requesting a refund.

1. Eligibility for Refunds

Refunds may be granted under the following circumstances:

• Service Unavailability: If a technical issue or other factor prevents you from accessing or using our services as      promised.
• Cancellation: If you cancel your subscription within the first 14 days of purchase and have not utilized any telemedical consultations or services.
• Error in Billing: If there is an overcharge or duplicate charge on your account.

2. Non-Refundable Situations

Refunds will not be provided under the following conditions:

• Services have been fully or partially utilized.
• Cancellation requests are made after 14 days from the      subscription date.
• Issues arising from incorrect or incomplete      information provided by the user.
• Disputes related to dissatisfaction with medical advice, unless demonstrably unprofessional or negligent.

3. Refund Request Process

To request a refund, please follow these steps:

1. Contact our support team at info@mytmas.com  or call us at +995555965050.
2. Provide the following details:
   • Full name
   • Account details or subscription ID
   • Date of purchase
   • Reason for the refund request

1. Our team will review your request and may contact you for additional information.

4. Refund Review and Approval

• Refund requests will be reviewed within 10 business days of receipt.
• If approved, refunds will be processed within 5-7 business days after approval.
• Refunds will be issued via the original payment method. Processing times may vary depending on your payment provider.

5. Disputes and Escalation

If you are dissatisfied with the resolution of your refund request, you may escalate your concern by emailing info@mytmas.com. We are committed to addressing disputes fairly and promptly.

6. Amendments to Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be communicated via our website or email. Continued use of our services constitutes acceptance of the revised Refund Policy.

For further assistance, please contact us:

• Email: info@mytmas.com 
• Phone: +995555965050
• Address: Tbilisi, Georgia